Refund Policy

1. Digital Product Nature

ZIRA is a digital software product. Due to the nature of digital products and downloadable source code, all purchases are generally considered final once access has been provided.

2. Eligibility for Refunds

Refund requests may be considered under limited circumstances, including:

• The product cannot be installed or used as described
• A critical issue cannot be resolved by our support team
• You were charged incorrectly or multiple times

3. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind after purchase
• Lack of required technical knowledge
• Compatibility issues not listed in product requirements
• Custom development or customization services already delivered
• Issues caused by third-party modifications or server environments

4. Support Before Refund

We encourage customers to contact our support team before requesting a refund. Most technical issues can usually be resolved through installation assistance, configuration guidance, or updates.

5. Refund Request Period

Refund requests should be submitted within 7 days of purchase unless otherwise specified by the marketplace or payment provider policies.

6. Processing Refunds

Approved refunds may take several business days to process depending on your payment provider or banking institution.

7. Third-Party Marketplace Purchases

If you purchased ZIRA through a third-party marketplace or platform, refund requests may also be subject to the policies and procedures of that marketplace.

8. Changes to This Policy

We may update this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated date.